Above Board Program - Feedback and Customer Satisfaction |Knauf AU

Tell us like it is so we can continuously improve

While we place significant value on our innovation to deliver stand-out products to the Australian construction industry, we also understand that how you experience our products & associated services is important and valuable to your businesses on a day-to-day basis.

Launch Video


The ABOVE BOARD program is a KNAUF-wide initiative to measure customer satisfaction levels then take positive actions to continuously improve our service delivery. ABOVE BOARD has been specifically designed to help us achieve our commitment to you, our customers:

        ● To place you at the centre of everything we do

        ● To do our best to get it right the first time 

        ● To listen to you and acknowledge your feedback

ABOVE BOARD is our way of including your voice in everything we do – to take on board your feedback and ensure we’re meeting your needs across all our service areas – honestly and effectively. When things go wrong, we want to fix it - because resolving your issues is and will always remain our priority and our promise.

And it all starts with you telling us like it is… via a short survey each month you transact with us. We’ll use this feedback to either fix any issue fast, or to identify changes we need to make anywhere across our organisation.




As a company, Knauf Australia takes pride in the improvements we expect to deliver to you in your dealings with our business over the months and years to come.

If you have any questions about the ABOVE BOARD program please don’t hesitate to get in contact and; call your Knauf Account Manager or email us at customerfeedbackau@USGBoral.com