Knauf Resources and Tools




1. Access to this Website

By proceeding further, you agree to be bound by the terms and conditions of this Website located at Knauf and their respective related bodies corporate strongly recommend that you read these Terms of Use before continuing to use the Website. If you do not agree with them, please do not register as Knauf’s customer through this Website and/or continue to use this Website.

2. Changes to these Terms of Use and Termination 

Knauf reserves the right to amend these Terms of Use from time to time, and you agree to be bound by these Terms of Use as amended. Knauf will give you notice of these changes by publishing revised Terms of Use on this website. You will not be separately notified of these changes. If you breach any of these Terms of Use, Knauf may suspend, terminate, or limit your access to this website.

3. Usage of this Website

This website and its contents (including all logos, graphics, trademarks, texts and/or images) are subject to copyright and protected by the laws of Malaysia and other countries through international treaties. All rights are reserved to Knauf.

You may store on your computer, and print copies of, the contents of this website for your personal, non-commercial use. Otherwise, you may not reproduce, transfer, adapt, amend, or store any of the contents of this website, or incorporate any part of this website into another website, without the written consent of Knauf.

Downloading of information from this website is done so at your own risk. Knauf does not provide any warranty in respect of downloading, and Knauf strongly recommends that you check downloaded files and information with virus detection software.

4. Eligibility to Use the Website

Your use of the Website and/or registration as Knauf’s customer through the Website is subject to your representation and warranty to Knauf that:

(i)  all the information you provide during the online registration is accurate, complete and truthful;

(ii)  you shall at all times maintain the accuracy, completeness and truth of such information;

(iii)  you are either 18 years of age (or older) or that you are under 18 years of age, but you are using the Website and/or registration as Knauf’s customer through the Website with the involvement or the permission of your parent or guardian.

5. Security and Access

Once you are a registered Knauf user, you are solely responsible for maintaining the confidentiality of your login username and/or password and the safety and security of any computer, mobile phone and/or any other equipment and/or hardware you use to access the Website. You are fully responsible for all activities that occur under your login username and/or password. You agree to immediately notify Knauf of any unauthorized use of your login username and/or password or any other breach of security and ensure that you exit from your account at the end of each session. Knauf will not be liable for any loss or damage arising from your failure to comply with this Clause 5. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your login username and/or password or other personal information. While Knauf endeavors to ensure that the Website is normally available 24 hours a day, Knauf does not guarantee that it will be uninterrupted, free from virus, harmful computer codes or error free. In particular, access to the Website may be suspended temporarily and without notice in the event of system failure, maintenance or repair or for reasons beyond Knauf's control. Knauf will have no responsibility for any harm to your computer system, loss or corruption of data, delays, unpredictable danger or loss or other harm that results from your access or use of the Website. You acknowledge that your access to and use of the Website is at your own risk.   Please also note that Knauf may at any time request for some form of identification to establish the creditability of a member account or its contents.

6. Third Party Websites

As a convenience, Knauf provides links to other websites from this website. If you follow the links you will depart this website, and you do so at your own risk. Except as specifically stated on this website, Knauf makes no warranty or representation regarding, nor does it endorse, any linked websites or the contents thereof.

7. Disclaimer and Limitation of Liability

Save and except for any implied warranties, the Website therein is provided 'as is' without any conditions, warranties, or other terms of any kind. Accordingly, to the maximum extent permitted by law, Knauf provides you with the Website on the basis that Knauf excludes all representations, warranties, conditions, and other terms which but for this legal notice might have effect in relation to the Website. Knauf does not represent or endorse (including as to merchantability and fitness for purpose) the accuracy, completeness, reliability or truth of any advice, opinion, statement, or other information displayed, uploaded, or distributed on the Website or suitability for any purpose of the contents of this Website. You acknowledge that any reliance upon such opinion, member profile, advice, statement, or information is at your own risk. You acknowledge that Knauf is not responsible for any inaccuracies in relation to the information obtained from the Website and makes no representation and gives no warranty as to its accuracy. You confirm you have not relied on such information.

Except for any loss or damage arising from the breach or negligence on the part of Knauf, your acceptance of these Terms of Use also acts as a general release of Knauf from any liability for any claims, loss, or damages (both direct and indirect, including loss of profits, goodwill and business opportunity) arising out or in any way connected to your use of the Website.

Notwithstanding the foregoing, nothing in these Terms of Use is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude to exclude or limit our liability to you for any loss or damage arising from the breach or negligence on the part of Knauf.

Save and except for loss or damage arising from breach or negligence on the part of Knauf and subject to any other liabilities that may not be limited by law, Knauf will not be liable or responsible to you or any third person for any amount or kind of loss or damage which may result (including without limitation, any direct, indirect, punitive consequential or exemplary losses or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption of any type, and whether in tort (including without limitation negligence), contract or otherwise arising from or in connection with this Website or any Knauf events developed, staged, managed or outsourced by Knauf in any way or in connection with the use, inability to use or the results of use of this Website. Subject to the foregoing, Knauf's liability to you for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the aggregate amount paid, if any, by you to Knauf for any product and/or service.

8. International Users and Applicable Law

Knauf makes no representation that this website and usage of this website complies with the laws of any jurisdiction outside of Malaysia. Any disputes about this website or its contents will be governed by the laws of Malaysia and determined by courts having jurisdiction there.

9. Linking

If you wish to link to this website, please email us at [].

You may create a link to this Website, provided that:

(i)  the link is fair and legal and not presented in a way that is misleading or could suggest any type of association, approval, or endorsements by Knauf that does not exist or harmful to Knauf’s reputation or the reputation of any of Knauf’s affiliates.

(ii)  You retain the legal right and technical ability to immediately remove the link at any time, following a request to do so.

(iii)  The link will not cause the Website or any part thereof to be embedded in or “framed” by any other website, or otherwise displayed in a way different to the way originally intended by Knauf.

Knauf reserves the right to require you to immediately remove any link to the Website and at any time and you shall immediately comply with any request by Knauf to remove any such link.

10. Privacy Policy

In keeping with our Value of Integrity, Knauf recognises the importance of the privacy of individuals who have dealings with Knauf, such as customers and suppliers. Knauf is bound by the privacy laws in the jurisdictions in which Knauf operates. Knauf’s privacy policy outlines how Knauf collects, uses, and manages personal information. Please refer to Knauf’s Privacy Policy.

10. Dasar Privasi

Dalam mematuhi Nilai Integriti kami, Knauf mengakui kepentingan privasi individu yang berurusan dengan Knauf, seperti pelanggan dan pembekal. Knauf terikat kepada undang-undang privasi di bidang kuasa di mana Knauf beroperasi. Dasar Privasi Knauf menghuraikan bagaimana maklumat peribadi dikumpul, diguna dan diuruskan oleh Knauf. Sila rujuk kepada Dasar Privasi Knauf ini.

10.1 Personal Information Knauf Collects

Knauf collects personal information where reasonably necessary for its functions and activities. Personal information that Knauf may hold includes the following:

  • name, address and contact details;
  • details of the products and services provided to an individual by Knauf;
  • details of an individual’s dealings with Knauf, including records of telephone, email and online interactions;
  • photos and CCTV recordings; and
  • personal information provided by an individual from time to time.


10.1 Maklumat Peribadi yang Dikumpul oleh Knauf

Knauf mengumpul maklumat peribadi yang secara munasabahnya diperlukan untuk fungsi dan aktiviti Knauf. Maklumat peribadi yang boleh dipegang oleh Knauf termasuk seperti yang berikut:

  • nama, alamat dan butiran perhubungan;
  • butiran produk dan perkhidmatan yang diberikan kepada individu oleh Knauf;
  • butiran urusan seseorang individu dengan Knauf, termasuk rekod telefon, emel, dan interaksi di dalam talian;
  • gambar dan rakaman CCTV; dan
  • maklumat peribadi yang diberikan oleh individu dari semasa ke semasa.


10.2 How Knauf Collects Personal Information

Knauf collects personal information directly from an individual where reasonable and practical. Knauf may also collect such information from other sources, including:

  • other entities who provide services to Knauf related to the products and services provided to an individual by Knauf;
  • publicly available sources of information;
  • an individual’s representatives (e.g. spouse, professional adviser);
  • group companies of Knauf.


When individuals access the Knauf website, Knauf may record anonymous information such as IP address, time, date referring URL, pages accessed, type of web browser and operating systems. Cookies are small files which require user permission in order to be installed on a computer’s hard drive. Cookies will only start to perform their functions after such permission is granted. By collecting and analysing data on the user’s browsing patterns, cookies allow web applications to respond to the user as an individual by tailoring a web application’s operations to the user’s specific needs and preferences. Permission for cookies is granted by default in most web browsers. This function may be disabled in the web browser's settings, however, this may disable the full functionality of Knauf's website. Knauf may use traffic log cookies to identify which pages are being used. This use is designed to assist Knauf in gathering data on web page traffic. The gathered data is used only for statistical purposes and is removed from Knauf's database shortly after. Overall, the data collected by the cookies is used for the purpose of improving the browsing experience on the Knauf website. Cookies do not grant Knauf access to the computers used to access the website or any information outside of the browsing activity on Knauf's website.

10.2 Bagaimana Knauf Mengumpul Maklumat Peribadi

Knauf mengumpul maklumat peribadi secara langsung daripada seseorang individu di mana ia adalah munasabah dan praktikal. Knauf mungkin mengumpul maklumat tersebut daripada sumber lain, termasuk:

  • entiti lain yang memberi perkhidmatan kepada Knauf berkenaan dengan produk dan perkhidmatan yang diberikan kepada seseorang individu oleh Knauf;
  • sumber maklumat awam yang sedia ada;
  • wakil seseorang individu (seperti pasangan, penasihat profesional);
  • syarikat kumpulan Knauf.


Apabila seseorang individu mengakses laman web Knauf, Knauf boleh merekodkan maklumat tanpa nama seperti alamat IP, masa, tarikh rujukan URL, laman yang diakses, jenis pelayar web dan sistem operasi. Cookies merupakan fail kecil yang memerlukan kebenaran pengguna untuk dipasang pada pemacu keras komputer. Cookies hanya akan bermula menjalankan fungsinya selepas kebenaran diberikan. Dengan mengumpul dan menganalisis data pada corak layaran pengguna, cookies membenarkan aplikasi web untuk bertindak balas kepada pengguna sebagai seorang individu dengan menyesuaikan operasi suatu aplikasi web mengikut kehendak dan keperluan khas pengguna. Kebenaran untuk cookies diberikan secara automatik di dalam kebanyakan pelayar web. Fungsi ini boleh dimatikan di dalam tetapan pelayar web, walau bagaimanapun ini boleh mematikan fungsi penuh laman web Knauf. Knauf boleh menggunakan cookies log trafik untuk mengenalpasti laman mana yang sedang digunakan. Penggunaan ini direka untuk membantu Knauf dalam pengumpulan data pada laman web trafik. Data yang dikumpul hanya digunakan untuk tujuan statistik dan akan dipadamkan daripada pangkalan data Knauf tidak lama kemudian. Secara keseluruhannya, data yang dikumpul oleh cookies digunakan untuk tujuan menambah baik pengalaman melayari laman web Knauf. Cookies tidak memberikan Knauf akses kepada komputer yang digunakan untuk mengakses laman web atau apa-apa maklumat di luar aktiviti melayari laman web oleh Knauf.

10.3 How Knauf Uses Personal Information and to Whom it is Disclosed

Knauf collects, uses, and discloses personal information generally to provide an individual with products and services requested, to respond to queries and such other purposes directly related to the foregoing. Knauf may also use personal information to make an individual aware of Knauf’s other products and services or offerings provided by Knauf in conjunction with its business partners or associates. Knauf may not be able to do these things without the individual’s personal information. Knauf may also collect, use, and disclose personal information in connection with prevention of potential or actual unlawful activity, misconduct or transfers of Knauf’s business or assets.

Knauf understands the importance of keeping personal information private and only discloses such information to third parties in limited circumstances. Third parties with whom Knauf usually exchanges information include:

  • an individual’s representatives;
  • Knauf’s professional advisers including legal, accounting, auditing and business consulting advisers;
  • government and regulatory authorities;
  • group companies of Knauf;
  • Knauf’s business partners; and
  • any third party requested or authorised by you.


Knauf also exchanges personal information with contractors who manage services provided to an individual on Knauf’s behalf, or who provide services to Knauf, including:

  • mailing services;
  • billing and debt recovery functions;
  • customer injury services;
  • marketing functions;
  • website, data management and technology services.


Parties to which Knauf discloses personal information may be located in other countries and you hereby give your consent to the transfer of your personal information outside of Malaysia.

10.3 Bagaimana Knauf Menggunakan Maklumat Peribadi dan kepada Siapa Maklumat Peribadi tersebut Dizahirkan

Knauf mengumpul, mengguna dan menzahirkan maklumat peribadi secara amnya untuk memberikan produk dan perkhidmatan yang diminta oleh seseorang individu, memberi maklum balas kepada pertanyaan dan tujuan-tujuan lain yang berkaitan secara langsung dengan perkara-perkara yang dinyatakan di atas. Knauf juga boleh menggunakan maklumat peribadi untuk menyebabkan seseorang individu mengetahui tentang produk dan perkhidmatan Knauf yang lain atau tawaran yang diberikan oleh Knauf bersama dengan rakan kongsi perniagaan atau sekutunya. Knauf mungkin tidak boleh melakukan perkara-perkara tersebut tanpa maklumat peribadi individu tersebut. Knauf juga boleh mengumpul, mengguna dan menzahirkan maklumat peribadi berkaitan dengan pencegahan aktiviti yang berpotensi atau sebenarnya melanggari undang-undang, salah laku atau pemindahan perniagaan atau aset Knauf.

Knauf memahami kepentingan untuk menyimpan maklumat peribadi secara sulit dan hanya menzahirkan maklumat tersebut kepada pihak ketiga dalam keadaan terhad. Pihak ketiga yang Knauf biasanya bertukar maklumat termasuk:

  • wakil seseorang individu;
  • penasihat profesional Knauf termasuk perundangan, perakaunan, pengauditan dan penasihat perundingan perniagaan;
  • kerajaan dan pihak berkuasa;
  • syarikat kumpulan Knauf;
  • rakan kongsi perniagaan Knauf; dan
  • mana-mana pihak ketiga yang diminta atau dibenarkan oleh anda.


Knauf turut menukar maklumat peribadi dengan kontraktor yang mengendalikan perkhidmatan yang diberikan kepada individu bagi pihak Knauf, atau sesiapa yang memberikan perkhidmatan kepada Knauf, termasuklah:

  • perkhidmatan pos;
  • fungsi bil dan pengutipan hutang;
  • perkhidmatan kepada pelanggan yang tercedera;
  • fungsi pemasaran;
  • laman web, pengurusan data dan perkhidmatan teknologi.


Pihak yang mana Knauf menzahirkan maklumat peribadi mungkin terletak di negara lain dan anda dengan ini memberikan persetujuan anda untuk pemindahan maklumat peribadi anda keluar dari Malaysia.

10.4 Accuracy and Correction of Personal Data

An individual shall take reasonable steps to ensure any personal information provided is accurate, correct and up-to-date. If an individual has provided personal data to Knauf which is wrong or has been updated, a written request should be sent to Knauf to correct and/or update such personal information. If Knauf has reasonable grounds to believe that such correction or update should not be made, it shall annotate the personal information with the correction that was requested but not made.

10.4 Ketepatan dan Pembetulan Data Peribadi

Seseorang individu harus mengambil langkah yang munasabah untuk memastikan apa-apa maklumat peribadi yang diberikan adalah tepat, betul dan terkini. Jika seseorang individu telah memberikan Knauf data peribadi yang salah atau telah dikemaskini, suatu permintaan bertulis hendaklah dihantar kepada Knauf untuk membetulkan dan/atau mengemaskini maklumat peribadi tersebut. Sekiranya Knauf mempunyai alasan yang munasabah untuk mempercayai bahawa pembetulan atau pengemaskinian maklumat sedemikian tidak harus dilakukan, Knauf harus menganotasi maklumat peribadi tersebut dengan pembetulan yang diminta tetapi tidak dilakukan.

10.5 How Knauf Stores Personal Information

Knauf stores personal information at its own premises and with the assistance of its service providers. Knauf maintains strict procedures and standards and takes a range of steps to prevent unauthorised or accidental access to, or disclosure, alteration, or destruction of, personal information and protect an individual’s information from modification, misuse or loss.

Once an individual’s information is no longer needed by Knauf, reasonable steps are taken to destroy, permanently delete or de-identify it.

10.5 Bagaimana Knauf Menyimpan Maklumat Peribadi

Knauf menyimpan maklumat peribadi di premis Knauf dan dengan bantuan pemberi perkhidmatannya. Knauf mempunyai prosedur dan standard yang ketat dan mengambil pelbagai langkah untuk menghalang akses yang tidak dibenarkan atau secara tidak sengaja, atau penzahiran, pengubahan atau pemusnahan, maklumat peribadi dan melindungi maklumat seseorang individu dari pengubahsuaian, penyalahgunaan atau kehilangan.

Apabila maklumat seseorang individu tidak lagi diperlukan oleh Knauf, langkah-langkah yang munasabah akan diambil untuk memusnahkan, memadamkan selama-lamanya atau memadamkan identiti daripada maklumat tersebut.

10.6 Accessing and Updating Personal Information

In most cases an individual can gain access to or update personal information held by Knauf. To make a request to access or update personal information held by Knauf, contact Knauf in writing. Knauf may need to verify the individual's identity. Knauf may charge a fee to cover the cost of retrieving and copying requested information.

10.6 Mengakses dan Mengemaskini Maklumat Peribadi

Dalam kebanyakan kes seseorang individu boleh mengakses atau mengemaskini maklumat peribadi yang disimpan oleh Knauf. Untuk membuat permohonan untuk mengakses atau mengemaskini maklumat peribadi yang disimpan oleh Knauf, sila hubungi Knauf secara bertulis. Knauf mungkin perlu mengenal pasti identiti individu tersebut. Knauf boleh mengenakan bayaran bagi menampung kos untuk mendapatkan dan menyalin maklumat yang dipohon.

10.7 Withdrawal of Consent

An individual may withdraw his/her consent for the collection, use or disclosure of personal information. To withdraw his/her consent for the collection, use or disclosure of personal information held by Knauf, contact Knauf in writing. Knauf may need to verify the individual's identity. Knauf will inform such individual of the likely consequences of the withdrawal of his/her consent. Knauf will cease to collect, use or disclose the personal information upon such withdrawal of consent unless otherwise permitted or required by any applicable laws and/or regulations.

10.7 Penarikan Balik Persetujuan

Seseorang individu boleh menarik balik persetujuannya untuk pengumpulan, penggunaan atau penzahiran maklumat peribadi. Untuk menarik balik persetujuan seseorang individu untuk pengumpulan, penggunaan atau penzahiran maklumat peribadi yang disimpan oleh Knauf, sila hubungi Knauf secara bertulis. Knauf mungkin perlu mengenal pasti identiti individu tersebut. Knauf akan memaklumkan individu tersebut tentang akibat yang mungkin berlaku daripada penarikan balik persetujuannya. Knauf akan berhenti mengumpul, mengguna atau menzahirkan maklumat peribadi setelah penarikan balik persetujuan tersebut melainkan Knauf dibenarkan atau dikehendaki oleh mana-mana undang-undang dan/atau peraturan yang terpakai.

10.8 Complaints and Further Information

Further information may be obtained about how Knauf manages personal information from the Privacy Officer (see contact details below). If an individual believes that Knauf has breached its privacy obligations or that individual’s privacy rights in any way, a complaint can be made to the Privacy Officer (see contact details below). Knauf will endeavour to act promptly in response to a complaint.

In the event of any inconsistency between the English version and the Bahasa Malaysia version of this Notice, the English version shall prevail over the Bahasa Malaysia version.

10.8 Aduan dan Maklumat Lanjut

Maklumat yang lanjut mengenai cara Knauf menguruskan maklumat peribadi boleh didapati daripada Pegawai Privasi (lihat butiran perhubungan di bawah). Sekiranya seseorang individu percaya bahawa Knauf telah melanggari tanggungjawab privasinya atau hak privasi seseorang dalam apa-apa cara, aduan boleh dibuat kepada Pegawai Privasi (lihat butiran perhubungan di bawah). Knauf akan berusaha untuk bertindak dengan segera sebagai maklum balas kepada suatu aduan.

Sekiranya terdapat apa-apa ketidak-konsistenan antara versi Bahasa Inggeris dan versi Bahasa Malaysia Notis ini, versi Bahasa Inggeris akan mengatasi versi Bahasa Malaysia.

Knauf Malaysia Contact Details

Lot 606, Jalan Lagoon Selatan,

47500 Subang Jaya,

Selangor Darul Ehsan,


Fax         : +60 (3) 5629 2008

Email     :


11. This Privacy Policy may vary from time to time and changes will be published on this page.

11.  Dasar Privasi ini mungkin diubah dari semasa ke semasa dan perubahan tersebut akan diterbitkan di laman ini.