Knauf Resources and Tools

Legal & Privacy Policy

LEGAL & PRIVACY POLICY INFORMATION

PRIVACY POLICY

1. Privacy Policy

In keeping with our Value of Integrity, Knauf recognises the importance of the privacy of individuals who have dealings with Knauf, such as customers, suppliers, and employees. This policy outlines how Knauf Plasterboard Pte. Ltd. (formerly known as USG Boral Pte. Ltd.) collect, process, use and manage personal information and you hereby consent to the same.

1.1 Personal Information Knauf Collects

Knauf collects personal information where reasonably necessary for its functions and activities. Personal information that Knauf may hold includes the following:

  • name, address and contact details;
  • employment and income details;
  • bank account details;
  • details of the products and services provided to an individual by Knauf;
  • details of an individual’s dealings with Knauf, including records of telephone, email and online interactions;
  • credit-related personal information (see section 1.4 below).
  • photos and CCTV recordings; and
  • personal information provided by an individual from time to time.

 

1.2 How Knauf Collects Personal Information

Knauf collects personal information directly from an individual where reasonable and practical. Knauf may also collect such information from other sources, including:

  • other entities who provide services to Knauf related to the products and services provided to an individual by Knauf;
  • publicly available sources of information;
  • an individual’s representatives (e.g. spouse, professional adviser);
  • group companies of Knauf.

When individuals access the Knauf website, Knauf may record anonymous information such as IP address, time, date referring URL, pages accessed, type of web browser and operating systems. Cookies are small files which require user permission in order to be installed on a computer’s hard drive. Cookies will only start to perform their functions after such permission is granted. By collecting and analysing data on the user’s browsing patterns, cookies allow web applications to respond to the user as an individual by tailoring a web application’s operations to the user’s specific needs and preferences. Permission for cookies is granted by default in most web browsers. This function may be disabled in the web browser's settings, however, this may disable the full functionality of Knauf's website. Knauf may use traffic log cookies to identify which pages are being used. This use is designed to assist Knauf in gathering data on web page traffic. The gathered data is used only for statistical purposes and is removed from Knauf's database shortly after. Overall, the data collected by the cookies is used for the purpose of improving the browsing experience on the Knauf website. Cookies do not grant Knauf access to the computers used to access the website or any information outside of the browsing activity on Knauf's website.

1.3 How Knauf Uses Personal Information and to Whom it is Disclosed

Knauf collects, uses and discloses personal information generally to provide an individual with products and services requested, to respond to queries and such other purposes directly related to the foregoing. Knauf may also use personal information to make an individual aware of Knauf’s other products and services or offerings provided by Knauf in conjunction with its business partners or associates. Knauf may not be able to do these things without the individual’s personal information. Knauf may also collect, use and disclose personal information in connection with potential or actual unlawful activity, misconduct or transfers of Knauf’s business or assets. 

Knauf understands the importance of keeping personal information private and only discloses such information to third parties in limited circumstances. Third parties with whom Knauf usually exchanges information include: 

  • credit providers and credit reporting agencies;
  • an individual’s representatives;
  • Knauf’s professional advisers including legal, accounting, auditing and business consulting advisers;
  • government and regulatory authorities;
  • group companies of Knauf;
  • Knauf’s business partners; and
  • any third party requested or authorised by you. 

Knauf also exchanges personal information with contractors who manage services provided to an individual on Knauf’s behalf, or who provide services to Knauf, including:

  • mailing services;
  • billing and debt recovery functions;
  • customer injury services;
  • marketing functions;
  • website, data management and technology services.

Parties to which Knauf discloses personal information may be located in other countries and you hereby give your consent to the transfer of your personal information outside of Singapore.  

1.4 Accuracy and Correction of Personal Data

Knauf takes reasonable steps to ensure any personal information collected is accurate, correct and up-to-date. If an individual has provided personal data to Knauf which is wrong or has been updated, a written request should be sent to Knauf to correct and/or update such personal information. If Knauf has reasonable grounds to believe that such correction or update should not be made, it shall annotate the personal information with the correction that was requested but not made. 

1.5 How Knauf Stores Personal Information

Knauf stores personal information at its own premises and with the assistance of its service providers. Knauf maintains strict procedures and standards and takes a range of steps to prevent unauthorised or accidental access to, or disclosure, alteration or destruction of, personal information and protect an individual’s information from modification, misuse or loss.

Once an individual’s information is no longer needed by Knauf, reasonable steps are taken to destroy, permanently delete or de-identify it.

1.6 Accessing and Updating Personal Information

In most cases an individual can gain access to or update personal information held by Knauf. To make a request to access or update personal information held by Knauf, contact Knauf in writing. Knauf may need to verify the individual's identity. Knauf may charge a fee to cover the cost of retrieving and copying requested information. 

1.7 Withdrawal of Consent

An individual may withdraw his/her consent for the collection, use or disclosure of personal information. To withdraw his/her consent for the collection, use or disclosure of personal information held by Knauf, contact Knauf in writing. Knauf may need to verify the individual's identity. Knauf will inform such individual of the likely consequences of the withdrawal of his/her consent. Knauf will cease to collect, use or disclose the personal information upon such withdrawal of consent unless otherwise permitted or required by any applicable laws and/or regulations.

1.8 Complaints and Further Information

Further information may be obtained about how Knauf manages personal information from the Privacy Officer (see contact details below). If an individual believes that Knauf has breached its privacy obligations or that individual’s privacy rights in any way, a complaint can be made to the Privacy Officer (see contact details below). Knauf will endeavour to act promptly in response to a complaint. 

1.9 Knauf Contact Details

Please contact Knauf about privacy-related issues by post, facsimile or email:


Knauf Plasterboard Pte. Ltd. (formerly known as USG Boral Pte. Ltd.)

78 Shenton Way
#27-01
Singapore 079120
Fax: +65 6278 5310

Email: contact-us.sg@knauf.com

1.10 Updates to this Policy

This Privacy Policy may vary from time to time and changes will be published on this page.